Customer Service Representative

Johnson & Johnson Heating, Air Conditioning, and Plumbing; Martinsburg (WV); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan with Company Match

Paid Training & Career Development

Work-Life Balance

Job summary

Johnson & Johnson Heating, Air Conditioning, and Plumbing is hiring a Customer Service Representative to be the friendly, professional voice customers hear. You will answer calls, book appointments, follow up for satisfaction, and coordinate with service teams to ensure a smooth experience.

We value a warm, upbeat personality, strong communication, and attention to detail. The role offers health coverage, a supportive team culture, and opportunities for career development in a local,

Qualifications

• 3+ years of customer service experience required.
• Excellent communication skills, both written and verbal.
• Ability to explain services clearly and compassionately.
• Proficiency with Microsoft Office and basic computer tasks.

Responsibilities

• Answer incoming calls and be the friendly, professional first voice customers hear.
• Book appointments, follow up with customers, and ensure satisfaction.
• Proactively reach out to existing customers to schedule maintenance and promote offers.
• Coordinate with service and dispatch teams to ensure a seamless experience.
• Maintain detailed notes and use CRM tools to keep operations running smoothly.

Skills

Customer service

Phone etiquette

CRM familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

ServiceTitan CRM

Job description

Are you someone who loves helping people and takes pride in providing exceptional customer experiences? Do you want to work on a team where you’re seen, appreciated, and supported every step of the way?

If that’s a YES—this might be the opportunity you’ve been waiting for.

At Johnson & Johnson Heating, Air Conditioning, and Plumbing, we’re not just another home services company — we’re a team of hardworking, humble people who believe in doing the right thing for both our customers and our employees. We’re growing fast and looking for a Customer Service Representative who’s ready to grow with us!

What You’ll Be Doing:

• Be the friendly, professional first voice our customers hear when they call.
• Answer incoming calls, book appointments, and follow up with customers to ensure satisfaction.
• Proactively reach out to existing customers to schedule maintenance, promote current offers, and help keep our technicians’ schedules full.
• Help homeowners understand their options by clearly and compassionately explaining our services.
• Work closely with our service and dispatch teams to ensure a seamless customer experience.
• Keep detailed, accurate notes and use CRM tools (we use ServiceTitan!) to keep things running smoothly.
• Be a team player, ready to support your coworkers and contribute to a positive work culture.

What We’re Looking For:

• At least 3 years of customer service experience
• A high school diploma or equivalent
• Excellent communication skills—both written and verbal
• A warm, upbeat personality that people trust and enjoy
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and general computer savvy
• Self‑motivated and able to stay focused without constant supervision
• Someone who thrives in a fast‑paced, team‑oriented, goal‑driven environment

Who We Are:

• We’re a locally owned, family‑oriented company that’s been serving the tri‑state area for decades. Our reputation is built on quality, integrity, and a people‑first approach—and that includes our team. When you work here, you’re not just a number — you’re part of something bigger.

Why You’ll Love Working with Us:

• Health Insurance: We pay 100% of your health coverage! Vision and dental available, too.
• Retirement plan with Company Match: Plan for your future while you grow with us.
• Company Culture: We’re like a big family here. You'll enjoy company outings, team lunches, and friendships that go beyond the workplace.
• Paid Training & Career Development: We invest in our people—we want you to grow.
• Work‑Life Balance: Set schedule with rotating weekends based on seasonality.

If you’re looking for more than a job — if you're looking for a place to belong, grow, and make a difference — we want to meet you.

Apply now and let’s start building something great together.