Customer Care Representative

Liberty Waste Solutions; Raleigh (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Liberty Waste Solutions in Raleigh, NC is seeking a Customer Care Representative to deliver exceptional service and manage customer inquiries with accuracy and empathy.

The role handles inbound calls, resolves complaints, and meets performance metrics using the company’s phone system and SoftPak, with proficiency in Microsoft Office Suite.

Qualifications emphasize reliability, professional office attire, and the ability to work within set schedules in a team environment.

Qualifications

• Excellent communication and listening skills.
• Ability to resolve customer inquiries and complaints.
• Proficiency in Microsoft Office and basic system navigation.
• Professional appearance and reliability.

Responsibilities

• Achieve or exceed company-established goals for calls, talk time, wait time, and other performance metrics.
• Answer inbound calls professionally and courteously, providing accurate information.
• Handle customer complaints with empathy and timely resolution.
• Maintain positive and respectful interactions with customers.
• Follow all required safety policies and procedures.
• Prepare and submit daily, weekly, and monthly reports as required.
• Become proficient in SoftPak and the company phone system.
• Perform other job-related duties as assigned.

Skills

Microsoft Office

Communication

Active Listening

Complaint Resolution

Service Orientation

Time Management

Problem-Solving

Adaptability

Integrity & Confidentiality

Self-Motivation

Team Collaboration

Learning Company Systems

Tools

SoftPak

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative

Full Time Raleigh, NC, US

Salary Range: $17.00 To $20.00 Hourly

Job Summary:
The Customer Service Representative is responsible for ensuring maximum productivity and delivering exceptional service to customers. This role requires strong communication skills, attention to detail, and the ability to work independently while meeting performance metrics. A critical aspect of this position is effectively managing and resolving customer complaints to maintain satisfaction and loyalty.

Key Responsibilities:

• Achieve or exceed company-established goals for calls, talk time, wait time, and other performance metrics.
• Answer inbound calls professionally and courteously, providing accurate information and resolving inquiries promptly.
• Handle customer complaints with empathy and professionalism, ensuring timely resolution and maintaining a positive customer experience.
• Maintain positive and respectful interactions with customers at all times.
• Follow all required safety policies and procedures.
• Prepare and submit daily, weekly, and monthly reports as required.
• Become proficient in the company’s phone system and operating system (SoftPak).
• Perform other job-related duties as assigned.

Job Requirements & Core Competencies:

Technical Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to learn and navigate company-specific systems quickly.
• Communication Skills: Clear, concise verbal and written communication; ability to interact effectively with all levels of management and customers.
• Active Listening: Pays full attention to customer concerns, asks clarifying questions, and ensures understanding before responding.
• Complaint Resolution: Demonstrates patience, empathy, and problem-solving skills when addressing customer complaints; focuses on turning negative experiences into positive outcomes.
• Service Orientation: Strong desire to help others and resolve issues efficiently.
• Time Management: Prioritizes tasks and meets deadlines consistently.
• Problem-Solving: Quickly grasps concepts, identifies issues, and implements solutions with minimal supervision.
• Adaptability: Maintains composure under pressure and adjusts to changing priorities.
• Integrity & Confidentiality: Handles sensitive information responsibly and ethically.
• Self-Motivation: Works independently, takes initiative, and maintains pride in work quality.
• Team Collaboration: Works well with others to achieve shared goals.

Additional Requirements:

• Reliable transportation.
• Professional office attire.
• Ability to adhere to work schedules and company policies.