Customer Care Representative (Asheville, NC; Jupiter, Florida)

Life's Abundance; Asheville (NC); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical insurance up to 90% paid

Dental insurance 100% free

401K Saving Plan

Paid personal and volunteer time off

Employee Stock Ownership Plan (ESOP)

Job summary

Life's Abundance in Asheville, NC, is seeking a full-time Customer Care Representative to provide exceptional service through phone, email, and chat. This role offers a relaxed environment with no sales calls or quotas, focusing on quality interactions.

Competitive salary starting at $22/hour, along with comprehensive benefits including medical, dental, vision insurance, and 401K. The ideal candidate should be compassionate and detail-oriented, ready to support both customers and fellow team members.

Qualifications

• Must be empathetic, courteous, and passionate about helping others.
• High attention to detail and strong sense of accountability.
• Professionalism in written and verbal communication.

Responsibilities

• Provide exceptional customer care through phone, email, and chat.
• Identify customers’ needs with creativity and empathy.
• Support team members collaboratively.

Skills

Excellent verbal and written communication skills

Effective listening skills

Problem-solving skills

Empathy and courtesy

Education

High school diploma or equivalent

Job description

Customer Care Representative (Asheville, NC)

Customer Care Representative – $22/Hour M-F, No Nights & No Weekends, In Office, Full Time Inbound Calls Only, No Quotas, Excellent Benefits

This full-time role is ideal for someone who values a relaxed, supportive environment focused on quality interactions rather than meeting quotas. You’ll handle incoming calls and emails, with no outbound telemarketing and no quotas to meet, allowing you to focus on delivering exceptional service.

Why Join Us?

Work-Life Balance: Monday through Friday schedule, with a 40‑hour workweek from 8:00 a.m. to 7:00 p.m. Shifts may vary slightly in coordination with our other call center locations.

No Solicitation/Sales Calls: Our company does not engage in sales calls. We are committed to providing a focused and efficient environment for our team to serve our customers.

Excellent Benefits

• Competitive Salary – starting at $22.00/hour (weekly payment period)
• Consistent, Reliable Schedule
• Time Off
• Paid Personal Time Off
• Paid Volunteer Time Off
• Paid National Holidays Off
• Medical insurance for employees plus family – up to 90% paid by the company
• Dental insurance 100% free to employees
• Vision Insurance
• Flexible Spending Account
• Hospital Indemnity
• Met Law Program
• Employee Stock Ownership Plan (ESOP) – ownership shares at no cost
• 401K Saving Plan
• Professional Development – promoted internally when possible
• Discounts on Company Products
• Casual Dress – everyday casual Friday
• Company Events

Responsibilities Include

Providing exceptional customer care through phone, email, and chat to support orders, resolve issues, and answer questions with accurate, valid, and complete information.

Identifying and assessing customers’ needs with creativity and empathy to assist in a manner that each person feels heard and respected.

Using effective problem‑solving skills to support team members collaboratively.

Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products.

Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers.

The ideal candidate will be empathetic, courteous, passionate about helping others, and a problem solver with high attention to detail, effective listening skills, and a strong sense of accountability.

Professionalism – written and verbal – is essential, along with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information.

Life’s Abundance provides opportunities for employee growth, and responsibilities may evolve over time.

What Will Make You Successful

• Excellent verbal and written communication skills with a professional demeanor
• Maintaining a positive, energetic, and courteous working relationship with customers, Field Representatives, and team members
• Effective listening and problem‑solving skills
• Comfortable using a computer while on the phone
• A desire to support Field Representatives and their customers in a manner that each person feels heard, respected, and best assisted
• A learner’s mindset with the ability to learn new software, initiatives, and policies
• Willingness and ability to occasionally travel domestically for training and company events

Availability to work full-time Monday through Friday.

High school diploma or equivalent.

Life’s Abundance is proud to be an equal‑opportunity employer.