Call Center Representative

Yourairexperts; Raleigh, Northern (NC, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, and vision insurance

Life insurance

Paid time off

On-the-job training

Opportunities for growth and promotion

Job summary

Air Experts North Raleigh is seeking a Call Center Representative (CSR) to deliver outstanding service in a fast-paced, customer-focused environment. You will handle high volumes of inbound calls and resolve inquiries with empathy and accuracy.

This role offers competitive pay, commissions and monthly bonus potential, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off. Shifts are Monday–Friday with possible weekend rotations in Raleigh, NC.

Qualifications

• Minimum 2 years of Call Center experience.
• Proven ability to exceed performance goals.
• Strong phone communication and active listening skills.
• Experience with CRM systems and customer service tools.
• Ability to adapt to different customer needs and personalities.
• Excellent verbal and written communication skills.
• Strong multitasking, prioritization, and time management abilities.

Responsibilities

• Handle a high volume of inbound calls while delivering excellent customer service
• Identify and assess customer needs to ensure satisfaction
• Build trust and maintain positive relationships through effective communication
• Provide accurate information using company tools and resources
• Meet customer service targets and call-handling expectations
• Address customer inquiries and resolve issues promptly, following up when necessary
• Maintain detailed records of customer interactions and account updates
• Adhere to company communication guidelines and best practices
• Take initiative to go above and beyond to enhance the customer experience

Skills

Call center experience

Customer service

Active listening

CRM systems

Communication skills

Time management

Job description

Air Experts North Raleigh
2730 Rowland Rd
Raleigh, NC 27615, USA

Description

Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we’d love to have you on our team!

We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.

This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off.

Responsibilities

• Handle a high volume of inbound calls while delivering excellent customer service
• Identify and assess customer needs to ensure satisfaction
• Build trust and maintain positive relationships through effective communication
• Provide accurate information using company tools and resources
• Meet customer service targets and call-handling expectations
• Address customer inquiries and resolve issues promptly, following up when necessary
• Maintain detailed records of customer interactions and account updates
• Adhere to company communication guidelines and best practices
• Take initiative to go above and beyond to enhance the customer experience

Qualifications & Skills

• Minimum 2 years of Call Center experience
• Proven ability to exceed performance goals
• Strong phone communication and active listening skills
• Experience with CRM systems and customer service tools
• Ability to adapt to different customer needs and personalities
• Excellent verbal and written communication skills
• Strong multitasking, prioritization, and time management abilities

Compensation & Schedule

Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential

Available Shift:

• 12 PM to 9 PM
• 10 AM to 7 PM

All shifts are Monday-Friday with one- two weekend rotations per month

• 401(k) with employer matching
• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• On-the-job training
• Opportunities for growth and promotion from within

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.