Customer Service Representative

EMCOR Group; Raleigh (NC); On-site; USD 40,000 - 48,000; Full time

Job summary

Newcomb and Company is seeking a Customer Service Representative to act as a liaison, provide product/services information and resolve issues with accuracy and efficiency. The goal is to ensure excellent service standards, respond to inquiries, and maintain high customer satisfaction.

You will handle large volumes of calls, identify customer needs, and build lasting relationships while maintaining documentation and following set procedures.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or higher.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Skills

Customer support experience

Active listening

MS Office

Communication skills

Time management

Education

High school diploma

Tools

MS Excel

PowerPoint

Job description

About Us

We are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.

Job Summary

A Customer Service Representative will act as a liaison, provide product/servicesinformationand resolve emerging problems that our customer accounts might face with accuracy and efficiency.The target is to ensure excellent service standards, respond efficiently to customerinquiriesandmaintainhigh customer satisfaction.

Essential Duties & Responsibilities

Primary Duties and Responsibilities

• Managelarge amountsof incoming calls.
• Identifyand assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provideaccurate,validand complete information by using the right methods/tools.
• Handle customer complaints,provideappropriate solutionsand alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customeraccountsand file documents.
• Follow communication procedures,guidelinesand policies.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Proficiencyin MS Office (MS Excel and MS PowerPoint, in particular).
• Customer orientation and ability to adapt/respond todifferent typesof characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma orhigher.

#newcomb

Physical Demands

Physical Requirements

• Regularlyspendlong hours sitting and using office equipment and computers.
• Regularly usehands and fingers to handle,controlor feelobjectstools or controls.
• Regularly repeat the same movements when entering data.
• Regularly speak clearly so listeners can understand.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=128819&hashed=8239002) .

Job Locations US-NC-Raleigh

ID 2026-52045

Company Newcomb and Company

Category Administrative Services

Position Type Full-Time

Location Type Onsite

Posted Date 1 month ago (8/25/2026 9:54 AM)