After Hours Coordinator

CareStar, Inc.; Columbus (OH); Remote; USD 19,000 - 30,000; Part time

Benefits offered by this job

Remote flexibility with meaningful"

Competitive salary based on experience

Comprehensive benefits: Medical, dent,

Job summary

CareStar, Inc. is seeking an After Hours Coordinator to support Ohio across the state in our Quality Improvement program. This part-time, remote role helps individuals access essential services and develop personalized care plans, while aligning with our mission to improve lives.

You will answer calls, assess needs, document interactions, and coordinate referrals with on-call staff. A home-based setup with reliable internet and HIPAA awareness is required, along with strong communication and

Qualifications

• High school diploma or GED required.
• Minimum of one year of clerical, receptionist or secretarial experience; healthcare customer service preferred.
• Home internet access required.
• Knowledge of medical terminology.
• Home-based position requires access to CareStar calls and the CareStar database to stay responsive.
• Ability to maintain confidentiality and HIPAA privacy.
• Strong oral and written communication; familiarity with Microsoft Office.
• Valid driver’s license and car insurance as required by state law.

Responsibilities

• Answer incoming telephone calls and use CareStar’s database to research information needed to appropriately process calls.
• Communicate with callers in courteous, respectful and professional manner.
• Log each incoming and outgoing call with date, time, caller, type of call, information from call and follow-up.
• Respond to questions from consumers/applicants/others with informative and appropriate responses using resource materials provided.
• Recognize situations which must be referred to the on-call supervisor and/or treated as an emergency; complete appropriate referrals and follow through in a timely manner.
• Promptly contact Supervisor, management staff or technology support as required.
• Participate in orientation, training, in-services and staff meetings to enhance knowledge and understanding of program information.
• Serves on work groups, community groups, committees, or other task forces and attends meetings as requested.
• Performs other projects and duties as assigned.

Skills

Communication skills

Medical terminology knowledge

Microsoft Office

HIPAA confidentiality

Education

High School Diploma or GED

Job description

After Hours Coordinator– OH

Company: CareStar, Inc.
Location:This position is available across the State of Ohio
Job Type:Part-Time | Remote
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking After Hours Coordinator to join our Quality Improvementprogram. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a After Hours Coordinator, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Answers incoming telephone calls and promptly utilizes CareStar’s electronic database and other resources to research information needed to appropriately process calls.
• Communicates with callers in courteous, respectful and professional manner.
• Logs each incoming and outgoing call on the appropriate form with the date, time, caller, type of call, information from call and the follow-up required.
• Responds to questions from consumers/applicants/others with informative and appropriate responses using resource materials provided, including consumer specific.
• Recognizes situations which must be referred to the on-call supervisor and/or treated as an emergency. Completes appropriate referrals and follow through in a timely manner with accurate and complete information. Timely submits report logs to CareStar office or alternate coordinators as required.
• Promptly contacts Supervisor, management staff or technology support per Department/CareStar policy and guidelines as well as contract requirements, regarding issues, including technology support, phone line issues, media requests, program requests, urgent situations etc.
• Participates in orientation, training, in-services and staff meetings to enhance knowledge and understanding of program information.
• Serves on work groups, community groups, committees, or other task forces and attends meetings as requested.
• Performs other projects and duties as assigned.

Minimum Qualifications

• High school graduate or GED equivalent.
• Minimum of one year (1) of clerical, receptionist or secretarial experience. Customer service experience in healthcare is preferred.
• Home internet access required.
• Knowledge of medical terminology.
• Home-based position requiring the employee to maintain access to CareStar incoming phone calls and the CareStar database to be responsive to incoming calls throughout the shift.
• Ability to maintain confidentiality and professional discretion, especially when working with HIPAA protected information, is required.
• Effective oral and written communication skills; Familiarity with suite of Microsoft Office programs.
• Valid driver’s license and car insurance as required by State law.

Why Join CareStar?

• Remote flexibility with meaningful community engagement
• Competitive salary based on experience and education
• Comprehensive benefits: Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company
• Supportive, mission-driven culture focused on improving lives