Call Center Scheduler

Solid Ground Solutions; Columbus (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Solid Ground Solutions is seeking two experienced Call Center Schedulers to join a fast-paced team. You will manage scheduling for crawl space repair, waterproofing, foundation work and mold-related services.

Expect inbound/outbound calls, texts, and emails while coordinating across 15+ Project Managers in OH, WV, and MD. You will work with a small team of five schedulers in a collaborative environment, with hybrid work and training to start.

Qualifications

• Experience scheduling for multiple teams or PMs.
• Ability to handle inbound/outbound calls, texts and emails.
• Strong organization and prioritization skills.

Responsibilities

• Schedule estimates for crawl space, basement waterproofing, foundation and mold-related services.
• Coordinate schedules for 15+ Project Managers across Ohio, West Virginia and Maryland.
• Handle calls, texts and emails while keeping schedules organized.
• Support multiple companies and business units in a collaborative team.

Skills

Schedule coordination

Customer service

Multitasking

Organizational skills

Clear communication

Job description

We are looking for two experiencedCall Center Scheduler to join our team with Solid Ground Solutions. This role is ideal for someone who enjoys a fast-paced environment, multitasking, working with customers, and keeping schedules organized.

Job Overview

You will schedule estimates for customers needing crawl space repair, basement waterproofing, foundation repair, and some mold-related services. You will handle inbound and outbound calls, texts, and emails while coordinating schedules for 15+ Project Managers across Ohio, West Virginia, and Maryland.

You will support multiple companies and business units, so you must be organized, able to prioritize, comfortable working independently, and willing to use available resources to stay knowledgeable about each business and its services, and other duties as assigned.

You’ll work as part of a small team of five schedulers in a collaborative environment with hands-on support.

Schedule

• Full-time, 40 hours per week
• 8-hour shifts
• Monday–Friday, within 8:00 AM–7:00 PM
• Saturday: 8:00 AM–12:00 PM, typically 1 Saturday per month
• Hybrid: Work from home Monday & Friday; in office Tuesday–Thursday

Training

• Approximately 1 month of hands-on training