Front Desk Receptionist

Master-Foundation-; Knoxville (TN); On-site; USD 27,000 - 36,000; Full time

Job summary

Master Foundation & Crawl Space Repair seeks a Front Desk Receptionist to be the first contact for customers, handling calls and directing inquiries while supporting daily administrative tasks.

The role requires strong customer service, basic computer skills, and the ability to multitask in a fast-paced environment. This full-time on-site position offers growth and a team-oriented culture.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or call center experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Serve as the first point of contact for incoming calls and visitors.
• Route calls and inquiries to the appropriate departments efficiently and professionally.
• Provide administrative support across multiple teams as needed.
• Process incoming and outgoing mail and packages; maintain front office organization.
• Contribute to a positive and professional office environment.

Skills

Customer service

Call center experience

Multitasking

Communication skills

Microsoft Word

Microsoft Excel

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Front Desk Receptionist | Join a Culture That Values People + GrowthMaster Foundation & Crawl Space Repair is a regional leader in waterproofing, foundation repair, and concrete repair solutions. We’re not just in the business of fixing homes—we’re in the business of redefining what customers and employees can expect from a construction company.At Master Foundation & Crawl Space Repair, we believe every interaction matters. Our mission is to deliver a remarkable customer experience while building long-term relationships rooted in trust, communication, and integrity. Just as importantly, we’re committed to redefining the workplace experience for our team—where people feel valued, supported, and set up for long-term success.Position OverviewAs the Front Desk Receptionist, you are the first point of contact for our customers and play a key role in shaping their overall experience with our company. You will manage incoming calls, direct inquiries to the appropriate departments, support daily administrative functions, and help ensure smooth office operations.This role is ideal for someone who thrives in a fast-paced, team-oriented environment and takes pride in delivering exceptional customer service.Key ResponsibilitiesServe as the first point of contact for incoming calls and visitorsRoute calls and inquiries to the appropriate departments efficiently and professionallyProvide administrative support across multiple teams as neededProcess incoming and outgoing mail and packagesMaintain organization and accuracy in daily front office operationsContribute to a positive and professional office environmentWhat We’re Looking ForStrong customer service mindset with a positive, solutions-focused attitudeClear and professional verbal and written communication skillsComfortable using computers and basic software (Microsoft Word, Excel, and similar tools)Strong ability to multitask and stay organized in a dynamic environmentHigh attention to detail with a commitment to accuracyTeam-first mentality with a willingness to support wherever neededQualificationsHigh school diploma or GED required1+ year of customer service or call center experience preferredMust be 18 years of age or older