Service Appointment Representative

Groundworks; Virginia Beach (VA); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

PTO

Employee ownership equity

Job summary

Groundworks in the United States is seeking a Service Scheduler to coordinate maintenance appointments and upsell yearly packages. You will handle inbound and outbound calls, input customer data, and process payments in a high-volume office setting.

The role offers a competitive pay structure with base pay plus bonuses and commissions, benefits including health coverage and a 401(k) with company match, and opportunities for growth within Groundworks’ leading foundation and water management team.

Qualifications

• Good phone skills and a competitive nature.
• Must be comfortable using computers.
• Positive and motivated with excellent communications skills and sales instincts.

Responsibilities

• Answer inbound calls and make warm outbound calls in a fast-paced call center environment.
• Maintain customer information.
• Enter payment information into our system when selling and upgrading yearly maintenance packages.
• All other duties as necessary.

Skills

Phone skills

Sales instincts

Computer literacy

Communication skills

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.Join us and lay the foundation for your success. Apply today!Groundworks is seeking talented Service Schedulers to join our team in City, State!Service Schedulers connect with Groundworks’ customer base to schedule follow-up maintenance appointments as well as upsell yearly maintenance packages and other previously unsold services. You will drive the business by keeping our customers engaged with Groundworks and helping to ensure our work is kept in top condition.You will take inbound calls, place outbound calls, and input customer data in a fast-paced call center environment. You will also enter payment information into our system when selling and upgrading yearly maintenance packages.We offer:Competitive Pay: Average earnings are $19-26/hr! You will earn $15/hr base pay + $3 bonus pay for every appointment scheduled and additional commissions per service plan and other services sold, with no limit.Great Schedule: Monday-Friday, 9am-6pm.Full Benefits: Including medical, dental, and vision options, 401(k) with company match, PTO, and Employee Ownership await you at the nation's leading foundation and water management solutions company.This is an in-office position at our City, State branch.Job ResponsibilitiesAnswer inbound calls and make warm outbound calls in a fast-paced call center environment.Ability to adapt quickly to changes in work strategy.Maintain customer information.All other duties as necessary.QualificationsGood phone skills and a competitive nature.Must be comfortable using computers.Must be positive and motivated with excellent communications skills and sales instincts.RequirementsFull-timeOnsiteWhat we provide for our employeesCompetitive base compensation with lucrative bonus potentialEquity ownership in the nation’s largest and fastest growing foundation repair and water management companyThe best-in-class training programsAdvanced leadership training opportunitiesBenefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periodsPaid time off including 6 holidays after applicable waiting periodGroundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.When you choose Groundworks, you'll join thousands of Tribemates who are making history.What We ProvideCompetitive PayEmployee Company Ownership OpportunitiesIndustry Leading Training ProgramsLeadership Development and Career Growth TracksComprehensive and Affordable Benefits PackageTop Workplace with Award Winning CultureThe anticipated salary range is the expected hiring range for this role in Virginia is $0.00 - $0.00. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.