Customer Care Representative

Mangino Chevrolet Buick GMC; Village of Ballston Spa (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k retirement

Paid Time Off

Paid Holidays

Long-Term Disability Insurance

Life Insurance

Voluntary Insurance

Job summary

Mangino Buick GMC in Ballston Spa, NY is seeking a Customer Care Representative to join the Business Development Department. You will be the first point of contact for our valued customers, connecting their needs with our goods and services via phone, email, or live chat, and guiding them through the dealership journey.

The role involves handling inbound calls, making outbound contacts to drive traffic, responding to inquiries, and recording interactions in our CRM/DMS systems.

Qualifications

• Experience in dealership BDC preferred.
• Familiarity with VIN solutions and CDK preferred.

Responsibilities

• Handle inbound calls and follow up with appointments.
• Make outbound calls to generate dealership traffic.
• Respond to internet, phone, and live chat inquiries using scripts.
• Provide customers with initial information and escalate as needed.
• Maintain records of customer interactions in CRM and update information.
• Cross-train in sales and service departments as needed.

Skills

Customer service

Communication skills

Telephone etiquette

Multichannel support

Tools

CRM

DMS

VIN solutions

CDK

Job description

Attention all Customer Service Experts! Mangino Buick GMC are currently looking to expand their Business Development Department with a new Customer Care Representative. This position will be our valued customer's initial point of contact, skillfully connecting their needs with our top‑notch goods and services. You can influence a client's journey with us with each phone call, email, or chat. Come along with us as we lead the road to unmatched client experiences!

Responsibilities

• Answer inbound customer calls and establish follow‑up with appointments.
• Make outbound customer calls to generate dealership traffic and new business.
• Respond quickly to internet, phone, and live chat inquiries using e‑mail, scripts, and templates.
• Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
• Follow up with leads that may not be ready to make an appointment or that resulted in a no‑show.
• Participate in all team and process‑development sessions.
• Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
• Utilize company systems daily (CRM, DMS, etc.).
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Complete any required forms, prepare change of address records, or update customer information using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Cross‑train in both sales and service departments as needed.
• Contact customers to respond to inquiries or to notify them of sales and service information.
• All other work‑related duties as assigned.

Requirements

• Dealership BDC experience preferred
• Experience with VIN solutions and CDK preferred

Benefits

• Health Insurance - Multiple Plan Options
• Dental Insurance
• Vision Insurance
• Health Spiff Paid to Employees who opt out of Health Insurance
• 401k retirement
• Paid Sick Leave
• Paid Time Off
• Paid Holidays
• Company Paid Long‑Term Disability Insurance
• Company Paid Life Insurance
• Optional Voluntary Life Insurance
• Optional Aflac Supplemental Insurance

Pay

• $40,000-$55,000/year
• Base Pay plus monthly commission

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.