Customer Service Representative

Horizon-Health-and-Wellness; Queen Creek (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision insurance

401k with company match

Paid time off and holidays

Tuition reimbursement

Professional development opportunities

Job summary

Horizon Health and Wellness in Queen Creek, AZ seeks a friendly Customer Service Representative to join our team. A high school diploma or GED is required; bilingual English/Spanish is preferred.

You will deliver excellent patient service, assist with scheduling and EMR tasks, and support a positive care environment. The role requires strong communication, the ability to multitask, and attentiveness to detail.

Qualifications

• High School diploma or GED required; experience preferred.
• Must be at least 21 years old.
• Proficient in typing ~35 wpm with 85% accuracy.
• Ability to attend to multiple tasks with minimal oversight.
• Background check and fingerprint clearance required.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide outstanding customer service to patients and families.
• Answer inquiries and assist with scheduling and records.
• Maintain accurate filing and data entry; use EMR as needed.
• Handle multiple tasks with minimal supervision.

Skills

Customer service

Empathy

Multitasking

Data entry / typing

Communication

Education

High School diploma or GED

Tools

Electronic medical records familiarity

Computer literacy

Typing speed 35 wpm

Job description

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.We offer:Professional development and career advancement opportunitiesCompetitive compensationMedical, dental, vision insurance401k investment plan with company matchGenerous paid time off and paid holidaysTuition reimbursementThe opportunity to help us make a difference in the lives of the patients and communities we serve.Horizon Health and Wellness has Customer Service Representative (CSR) employment opportunity. We are looking for an outgoing, friendly and organized individual to join our team. High standards of Customer Service are required.Requirements:High School diploma or GEDEducation and/or experience equivalent to 2 years preferred.Possess pleasant and friendly demeanorAbility to demonstrate empathy and compassion to individuals who are in distress due to physical or behavioral health issues.Must be 21 years of age or older.Possess knowledge of general filing system.Must be computer literate and possess ability to type approximately 35 wpm with 85% accuracy.Ability to attend to multiple tasks accurately and with minimal oversightWorking knowledge/familiarity with electronic medical record preferred but not requiredMust obtain a Fingerprint clearance card and be able to pass a background check.Possess valid driver's license, reliable transportation and phoneQualifications Preferred:Bilingual English/Spanish