Customer Care Pro: Paratransit & Transit

MTM, Inc.; Lake Saint Louis (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM, Inc. seeks a Customer Care Representative to be the frontline voice for Members, Clients and Providers. You will handle inbound calls, verify eligibility, coordinate non-emergent transportation, and document interactions in our transportation management system.

The role offers daytime hours, a team environment, and opportunities to progress. A high school diploma or GED, at least one year in a call center, and strong communication and computer skills are required.

Qualifications

• High School Diploma or GED required.
• 1 year of Call Center experience preferred.
• 6 months Customer Service experience preferred.
• Experience using PC-based systems.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate transportation services.
• Provide high-quality customer service to a diverse population.
• Schedule trips in a cost-effective manner.
• Meet KPIs and respond to inquiries promptly.
• Document and refer emergencies as needed.

Skills

Communication skills

Confidentiality

Multi-tasking

Problem solving

Teamwork

Independent work

Research skills

Customer service

PC navigation

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Transportation management systems

Job description

MTM, Inc. seeks a Customer Care Representative to be the frontline voice for Members, Clients and Providers. You will handle inbound calls, verify eligibility, coordinate non-emergent transportation, and document interactions in our transportation management system.

The role offers daytime hours, a team environment, and opportunities to progress. A high school diploma or GED, at least one year in a call center, and strong communication and computer skills are required.