Customer Care Pro: Multi-Channel Support

Cincinnati Metro; Cincinnati (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Cincinnati Metro is seeking a client-focused Customer Service Representative to respond to inquiries about schedules, routes, and fares. You will handle high-volume calls and emails, ensuring accurate documentation and timely responses.

Responsibilities include routing information, data entry for trips, and collaboration with other departments to resolve issues, while maintaining excellent customer service standards.

Qualifications

• High School diploma required; Associate degree preferred.
• 2-4 years related experience in a customer service role.

Responsibilities

• Converse with customers to determine destination and travel needs via phone or email.
• Provide routing, fare, and schedule information to riders.
• Process mail and document communication accuracy in the system.
• Enter passenger data and update records for trip requests and changes.
• Collaborate with Metro personnel to resolve customer issues promptly.

Skills

Customer service

Communication

Multiline phone

Data entry

Education

High School Diploma

Associate's Degree preferred

Tools

COM system

Trapeze

TransitMaster

eFare

OTP

Job description

Cincinnati Metro is seeking a client-focused Customer Service Representative to respond to inquiries about schedules, routes, and fares. You will handle high-volume calls and emails, ensuring accurate documentation and timely responses.

Responsibilities include routing information, data entry for trips, and collaboration with other departments to resolve issues, while maintaining excellent customer service standards.