Customer Care & Operations Specialist (Call Center)

Transit Authority of Northern Kentucky; Fort Wright (KY); On-site; USD 21,000 - 29,000; Full time

Job summary

Transit Authority of Northern Kentucky is seeking a detail-oriented Call Center Specialist for the Operations department. This role handles route inquiries, schedules, and public information both by phone and in person.

You will log feedback, utilize the Chatra chat function on the website, and assist with mailings and front-desk duties as needed. Strong communication and a service mindset are essential.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to learn detailed schedule information.
• Ability to work cooperatively and be a team player.
• Proficiency with Word, Excel, Outlook and internet.

Responsibilities

• Responds to consumer inquiries regarding route and schedule information and provides information on TANK’s special services and various programs.
• Records all customer feedback in Customer Assistance Software.
• Able to fully utilize Chatra (chat function) on TANK website.
• Routes incoming calls to appropriate personnel.
• Mails schedules and marketing brochures requested by the public.
• Maintains bulletin board in Information Center and communicates with Dispatch regarding any detours or schedule delays.
• Processes, logs, and stores lost and found items according to TANK’s Lost and Found Policy.
• Performs clerical assignments for the Marketing Department or other Departments as needed.
• Supports Front Desk as needed including but not limited to: Sells fare media to customers, including phone, mail, or internet orders.
• Performs accounting and reporting/documentation functions as it relates to sales.
• Assists passengers with information on bus schedules.
• Answers incoming phone calls.
• Performs other duties as assigned.

Skills

One year of customer service

Strong communication skills

Interpersonal skills

Attention to detail

Team player

Keyboard/data entry

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Internet

Job description

Transit Authority of Northern Kentucky is seeking a detail-oriented Call Center Specialist for the Operations department. This role handles route inquiries, schedules, and public information both by phone and in person.

You will log feedback, utilize the Chatra chat function on the website, and assist with mailings and front-desk duties as needed. Strong communication and a service mindset are essential.