Onsite Customer Care Specialist II

Kohler Co.; Portland (OR); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Day 1 benefits

Competitive hourly wages

Job summary

Kohler Co. in Portland, OR, is seeking a Customer Care Representative II for our Ann Sacks brand. The role is onsite four days a week with one remote day, handling post-sale support and coordinating returns, credits, and replacement orders for US/Canada showrooms and clients.

Candidates need at least 2 years in a customer-facing role, strong communication, and proficiency with Word, Excel, Outlook, and experience with Service Cloud, SAP, and Avaya. Training is provided to grow product knowledge.

Qualifications

• At least 2 years in a customer-facing environment.
• Experience supporting customers via in-person, phone, and email in a fast-paced setting.
• Ability to leverage technical tools and maintain accurate records.

Responsibilities

• Serve as primary contact for customers, resolving problems and managing returns and credits.
• Support showroom teams and clients through email, phone, and chat for post-sale needs.
• Document customer interactions and product trends in Service Cloud for improvement.
• Provide backup support across customer care during coverage gaps.
• Adhere to installation and product information to resolve inquiries.

Skills

Customer-facing experience

Communication skills

Brand ambassador

Time management

Microsoft Word

Salesforce Service Cloud

Avaya

SAP

Excel

Outlook

Tools

Microsoft Word

Excel

Outlook

Avaya

SAP

Salesforce Service Cloud

Job description

Kohler Co. in Portland, OR, is seeking a Customer Care Representative II for our Ann Sacks brand. The role is onsite four days a week with one remote day, handling post-sale support and coordinating returns, credits, and replacement orders for US/Canada showrooms and clients.

Candidates need at least 2 years in a customer-facing role, strong communication, and proficiency with Word, Excel, Outlook, and experience with Service Cloud, SAP, and Avaya. Training is provided to grow product knowledge.