Contact Center Pro II — Growth, Training & Rewards

MCI; Las Cruces (NM); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Paid Training

Paid Time Off

Casual Dress Code

Career Growth

Résumé du poste

MCI is seeking a Contact Center Representative (Level II) to support inbound/outbound calls, address inquiries, resolve issues, and promote products. The role is on-site with paid training and clear paths for advancement into supervision and operations roles.

The position supports government programs and global brands, offering growth opportunities within a fast-paced, team-driven environment. Training is provided to ensure customer-first outcomes.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written, verbal, and organizational communication skills.
• Typing speed of at least 20 words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Highly reliable with excellent time management and punctuality.
• Strong problem-solving, troubleshooting, and follow-up skills.
• Conflict resolution and negotiation abilities.
• Customer-focused with empathy, patience, and professionalism.
• Ability to multitask, self-manage, and stay focused.
• Team-oriented with a collaborative mindset.
• Comfortable working in a fast-paced, dynamic environment.
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues.

Responsabilités

• Handle inbound and outbound calls for customer service, technical support, and sales.
• Resolve issues with first-call resolution when possible.
• Research internal systems to retrieve information and collaborate with other departments.
• Document customer interactions and process claims accurately.
• Conduct needs-based conversations to identify best solutions for customers.
• Use training resources and knowledge bases while following scripts.
• Maintain confidentiality and handle sensitive information.
• Escalate complex issues to appropriate personnel.
• Participate in training sessions and team meetings.
• Adhere to attendance and scheduling requirements.

Connaissances

18+ years

High school diploma

Strong communication

Typing 20 wpm

MS Office

Windows OS

Time management

Problem solving

Conflict resolution

Customer focus

Multitasking

Team-oriented

Adaptability

Interpersonal skills

Formation

High school diploma or equivalent

Outils

Microsoft Office

Windows OS

Description du poste

MCI is seeking a Contact Center Representative (Level II) to support inbound/outbound calls, address inquiries, resolve issues, and promote products. The role is on-site with paid training and clear paths for advancement into supervision and operations roles.

The position supports government programs and global brands, offering growth opportunities within a fast-paced, team-driven environment. Training is provided to ensure customer-first outcomes.