Customer Care Pro – Front Office & First-Call Resolution

Pinnacle Propane, LLC; Kilgore (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Volunteer Day

Paid Time Off

Retirement Plan

Job summary

Pinnacle Propane, LLC is seeking a Customer Care Representative in Kilgore, TX to handle day-to-day front-office activities and support customers with inquiries. You will work closely with the Customer Care Supervisor to ensure reliable service, schedule adherence, and smooth administrative operations.

No propane experience? Training provided and safety protocols followed; responsibilities include answering calls, resolving issues, and contributing to performance metrics.

Qualifications

• Education: High school diploma or equivalent required.
• Strong communication and customer service skills essential.
• Proficiency with MS Office and basic computer skills expected.

Responsibilities

• Answer calls and handle customer queries.
• Adhere to assigned schedule and complete tasks.
• Provide first-level support for customer issues or complaints.
• Research and resolve customer inquiries.
• Discuss daily/weekly/monthly performance with supervisor.
• Maintain high daily call answer rate and first-call resolutions.

Skills

Communication

Customer service

Organization

Computer skills

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pinnacle Propane, LLC is seeking a Customer Care Representative in Kilgore, TX to handle day-to-day front-office activities and support customers with inquiries. You will work closely with the Customer Care Supervisor to ensure reliable service, schedule adherence, and smooth administrative operations.

No propane experience? Training provided and safety protocols followed; responsibilities include answering calls, resolving issues, and contributing to performance metrics.