Fast-Paced Customer Service & Scheduling Specialist

neffsville plumbing,heating,&cooling services; Manheim Township (PA); On-site; USD 16,000 - 18,000; Full time

Job summary

Neffsville Plumbing, Heating & Cooling Services is seeking a Customer Service Representative to join our fast-paced team in Lancaster, PA. You will be the first voice our customers hear, connecting homeowners with technicians to address plumbing and HVAC needs.

Expect a busy phone environment with emphasis on accuracy and friendly service. The role requires 1–2+ years in call centers or high-volume customer service, with weekend day shifts rotating and evenings on a rotating basis.

Qualifications

• Experience in call centers or high-volume customer service environments.
• Ability to schedule and manage service appointments.
• Strong communication and problem-solving skills.

Responsibilities

• Handle a high volume of inbound customer calls.
• Schedule residential plumbing and HVAC service appointments.
• Make outbound calls to schedule and follow up with customers.
• Maintain accurate and timely customer records.
• Communicate with dispatch and management to support daily operations.
• Provide a professional, friendly, and positive customer experience.
• Help keep the schedule running efficiently and effectively.

Skills

Call center experience

Appointment scheduling

Customer service

Dispatch

High-volume calls

Education

High school diploma or equivalent

Job description

Neffsville Plumbing, Heating & Cooling Services is seeking a Customer Service Representative to join our fast-paced team in Lancaster, PA. You will be the first voice our customers hear, connecting homeowners with technicians to address plumbing and HVAC needs.

Expect a busy phone environment with emphasis on accuracy and friendly service. The role requires 1–2+ years in call centers or high-volume customer service, with weekend day shifts rotating and evenings on a rotating basis.