Customer Service Representative

Menehune Water Company Inc; Aiea (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, vision and drug ins.

Paid sick leave and vacation

Employee discounts on Menehune Water

Job summary

Menehune Water Company Inc. is seeking a Customer Service Representative in Aiea, HI. You will support customers by phone and email, handle orders and payments, and provide general service support to maintain satisfaction.

The role requires a high school diploma, strong communication skills, and the ability to work well both in a team and independently. Overtime and weekend work may be required; benefits include health coverage and 401(k).

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities.
• Ability to work effectively in a team and independently.
• Prior customer service experience preferred.
• Proficiency in basic computer applications, including Word, Excel, and Outlook.

Responsibilities

• Receive orders for service and payments.
• Process customer payments and assist with credit card payments.
• Answer telephone inquiries and promote company products/services.
• Respond to customer service emails and requests from managers.
• Document and elevate customer trouble reports.
• Maintain knowledge of company products and services.

Skills

Interpersonal skills

Problem solving

Teamwork & independence

Customer service experience

Computer literacy

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Aiea, HI, US

10 days ago Requisition ID: 1027

Position Summary:

The Customer Service Representative provides support to Menehune Water Company customers through telephone and email. This role requires strong communication skills, attention to detail, and the ability to work effectively both independently and as part of a team.

High school diploma or equivalent

Excellent interpersonal and communication skills

Strong problem-solving abilities

Ability to work effectively in a team and independently

Prior customer service experience preferred

Proficiency in basic computer applications, including Word, Excel, and Outlook

Special Qualifications:

Sensitivity and judgment to properly handle and maintain confidential information

Ability to maintain accuracy and attention to detail in processing orders, payments, and documentation

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

Key Responsibilities:

Orders and Payments:

Receive orders for service and repairs on company equipment rentals

Compute costs and process customer payments

Assist customers with credit card payment processing

Process route cards for new customers per lease agreements

Verify customer information in accordance with lease agreements

Maintain accuracy when processing payments and customer account transactions

Customer Service:

Answer telephone inquiries and promote company products and services

Respond to customer service emails and requests forwarded by managers

Research and resolve customer complaints to ensure retention and satisfaction

Provide general customer support and elevate complex issues to department managers

Maintain in-depth knowledge of company products and services

Meet customer service response and service standards established by management

Administrative Support:

Process orders, prepare correspondence, and fulfill customer needs to ensure satisfaction

Document and elevate customer trouble reports in PRISM according to standard operating procedures

Process returned mail when a forwarding address is available

Mail refund and accounts payable checks as directed

File new and revised lease agreements as needed

Extract cancelled accounts and file them in the cancelled lease file cabinet

Safeguard customer personal and payment information in compliance with company privacy and security policies

Operations Coordination:

Support delivery drivers by relaying and responding to customer requests through the company's communication system

Understand and apply customer service concepts, practices, and procedures used by MWC

Follow instructions and established guidelines to perform job functions

Perform other related duties as assigned by the Customer Service Manager or Assistant Manager

Work Schedule:

Full-time (8:00 AM to 5:00 PM)

Monday-Friday

Overtime and occasional weekend work may be required

401(k) with company matching

Medical, dental (partial), vision, and drug insurance

Paid sick leave and vacation leave

Employee discounts on Menehune Water products

Equal Employment Opportunity & ADA Statement:

Menehune Water Company is an equal opportunity employer and complies with all applicable federal and Hawaii state laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We provide reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require an accommodation, please contact Human Resources.