Customer Care & Order Specialist — Growth & Training

OpTalent; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Annual performance reviews

Ongoing training and development

Job summary

OpTalent in Brighton, Michigan is seeking a Customer Service Representative to be a frontline contact for customers, handling product questions, coordinating orders, and resolving issues with accuracy and care.

You'll work with internal teams to ensure orders move smoothly, maintain customer and order information in internal systems, and support day-to-day administrative tasks as needed, backed by hands-on training and a path for growth.

Qualifications

• Experience in customer service or order coordination and administration.
• Strong communication and a customer-focused approach.
• Excellent attention to detail and accuracy.

Responsibilities

• Handle customer inquiries by phone, email, and in person.
• Help customers with product questions and find answers or solutions.
• Coordinate and process customer orders, ensuring details are accurate.
• Work with internal teams to keep orders moving and resolve issues.
• Maintain accurate customer and order information in internal systems.
• Support day-to-day administrative tasks and special projects.

Skills

Customer service

Order coordination

Data entry

Communication skills

Attention to detail

Multi-tasking

Learning new systems

Tools

CRM software

MS Office

Job description

OpTalent in Brighton, Michigan is seeking a Customer Service Representative to be a frontline contact for customers, handling product questions, coordinating orders, and resolving issues with accuracy and care.

You'll work with internal teams to ensure orders move smoothly, maintain customer and order information in internal systems, and support day-to-day administrative tasks as needed, backed by hands-on training and a path for growth.