Customer Success & Office Support Specialist

Forward Energy; Standish (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision insurance

Job summary

T.R. McTaggart in Standish, MI is seeking a Customer Service & Office Support Specialist to join our team. You will enter and process orders, assist the sales team, handle calls, and help keep daily operations running smoothly.

The ideal candidate is organized, personable, detail-oriented, and proficient with Microsoft Office. You’ll learn our internal production software and contribute to a positive customer experience every day.

Qualifications

• Strong customer service skills and ability to multitask.
• Excellent communication and organizational abilities.
• Detail-oriented with proficiency in Microsoft Office.
• willingness to learn new software and systems.

Responsibilities

• Enter and process customer orders accurately
• Edit and update order information as needed
• Assist the sales team with customer support and order coordination
• Answer and direct incoming phone calls
• Perform daily invoicing and data entry
• Manage filing, mailings, and general office organization
• Learn and utilize our internal production software
• Provide excellent service to customers and teammates alike

Skills

Customer service

Communication

Organization

MS Office

Learning aptitude

Teamwork

Tools

Internal production software

Job description

T.R. McTaggart in Standish, MI is seeking a Customer Service & Office Support Specialist to join our team. You will enter and process orders, assist the sales team, handle calls, and help keep daily operations running smoothly.

The ideal candidate is organized, personable, detail-oriented, and proficient with Microsoft Office. You’ll learn our internal production software and contribute to a positive customer experience every day.