Customer Service Rep

OpTalent; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Annual performance reviews

Ongoing training and development

Job summary

OpTalent in Brighton, Michigan is seeking a Customer Service Representative to be a frontline contact for customers, handling product questions, coordinating orders, and resolving issues with accuracy and care.

You'll work with internal teams to ensure orders move smoothly, maintain customer and order information in internal systems, and support day-to-day administrative tasks as needed, backed by hands-on training and a path for growth.

Qualifications

• Experience in customer service or order coordination and administration.
• Strong communication and a customer-focused approach.
• Excellent attention to detail and accuracy.

Responsibilities

• Handle customer inquiries by phone, email, and in person.
• Help customers with product questions and find answers or solutions.
• Coordinate and process customer orders, ensuring details are accurate.
• Work with internal teams to keep orders moving and resolve issues.
• Maintain accurate customer and order information in internal systems.
• Support day-to-day administrative tasks and special projects.

Skills

Customer service

Order coordination

Data entry

Communication skills

Attention to detail

Multi-tasking

Learning new systems

Tools

CRM software

MS Office

Job description

Looking for a customer service role where you can build a career, not just take another job?

We're hiring a Customer Service Representative for an established manufacturing company in Brighton, Michigan. You'll join an experienced team with strong employee tenure, receive hands-on training, and have the opportunity to grow with the company over the long term.

The Role

You'll be a key point of contact for customers, helping with product questions, coordinating orders and resolving issues while working closely with internal teams to make sure everything is handled accurately from start to finish.

• Handle customer inquiries by phone, email and in person
• Help customers with product questions and find the right answers or solutions
• Coordinate and process customer orders, ensuring details are accurate
• Work with internal teams to keep orders moving and resolve issues when they come up
• Maintain accurate customer and order information in internal systems
• Support day-to-day administrative tasks and special projects as needed

What We're Looking For

• Previous experience in customer service, order coordination, data entry or administration
• Strong communication skills and a customer-focused approach
• Excellent attention to detail and accuracy
• Comfortable working in a busy environment and managing multiple priorities
• Strong computer skills and ability to learn new systems
• Reliable, professional and punctual
• Looking for a stable, long-term opportunity

Full training is provided on the company's products and systems, with support from experienced team members and an online learning platform.

Why Join?

This is a company that invests in its employees and values long-term tenure. You'll have the support and training to learn the business properly, along with opportunities to develop as you gain experience.

Benefits include:

• Paid time off
• Annual performance and pay reviews
• Ongoing training and development

If you're dependable, customer-focused and looking for a place where you can settle in, learn and grow, we'd like to hear from you.