Customer Care & Order Specialist

Barnhardt Manufacturing Company; Mount Airy (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Barnhardt Manufacturing Company in Mount Airy, NC is seeking a customer service/order entry professional to provide excellent support to customers. You will receive and process orders, verify details, and resolve inquiries and issues with accuracy and courtesy.

You will maintain records in CRM/ERP systems, collaborate with multiple departments to ship orders, and help ensure timely payments and customer satisfaction while upholding safety and quality standards in a fast-paced manufacturing

Qualifications

• High school diploma or GED required; 1–2 years in customer service or order entry preferred.
• Experience with CRM/ERP systems and basic computer skills required.
• Strong communication and problem-solving abilities; attention to detail essential.

Responsibilities

• Provide excellent professional support to customers and handle inquiries, orders, and complaints.
• Receive, verify, and process customer orders and enter information into systems.
• Maintain customer records and coordinate with shipping, billing, and other departments to resolve issues.

Skills

Customer service

Order processing

Attention to detail

Education

High School Diploma or GED

Tools

CRM software

ERP software

Spreadsheet software

Job description

Barnhardt Manufacturing Company in Mount Airy, NC is seeking a customer service/order entry professional to provide excellent support to customers. You will receive and process orders, verify details, and resolve inquiries and issues with accuracy and courtesy.

You will maintain records in CRM/ERP systems, collaborate with multiple departments to ship orders, and help ensure timely payments and customer satisfaction while upholding safety and quality standards in a fast-paced manufacturing