B2B Order Processing Specialist | Manufacturing Support

Accentuate Staffing; Apex (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Accentuate Staffing is searching for a Customer Order Processing Representative in Apex, NC. The role involves being the primary point of contact for customers regarding products, services, and delivery dates, ensuring customer satisfaction.

The ideal candidate will have prior experience in customer service, particularly in manufacturing order processing, and must possess excellent communication skills. Responsibilities include handling inquiries, entering customer orders accurately, and resolving complaints promptly.

Qualifications

• Previous customer service experience in manufacturing order processing.
• Experience in processing and tracking orders.
• Familiarity with order processing software platforms.
• Excellent written and verbal communication skills.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Handle a range of customer inquiries via multiple channels.
• Provide product, pricing, and service information.
• Enter and maintain customer orders accurately.
• Resolve customer complaints and issues empathetically.
• Collaborate with teams to ensure timely information delivery.

Skills

Customer service experience

B2B customer service

Order processing familiarity

Communication skills

Organizational skills

Technical proficiency

Empathy

Team collaboration

Education

Associates degree

Job description

Accentuate Staffing is searching for a Customer Order Processing Representative in Apex, NC. The role involves being the primary point of contact for customers regarding products, services, and delivery dates, ensuring customer satisfaction.

The ideal candidate will have prior experience in customer service, particularly in manufacturing order processing, and must possess excellent communication skills. Responsibilities include handling inquiries, entering customer orders accurately, and resolving complaints promptly.