Customer Service & Order Coordination Specialist

Barnhardt Manufacturing Company in; Mount Airy (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Barnhardt Manufacturing Company is seeking a Customer Service Representative Foam – Mt. Airy, NC to provide professional support handling product inquiries, orders, and complaints.

The role emphasizes accurate data entry, order verification, and resolving customer issues promptly within established processes. Required is a high school diploma or GED with 1+ year in customer service or order entry; familiarity with CRM/ERP systems is preferred, enabling efficient cross-department coordination in

Qualifications

• Education: High school diploma or GED plus 1+ year in customer service or order entry.
• Experience with CRM/ERP systems is preferred.
• Strong written and verbal communication skills.
• Ability to navigate multiple systems to process orders and manage customer information.

Responsibilities

• Receive and process customer orders.
• Enter customer details and order specs into systems.
• Verify accuracy of orders and customer information.
• Resolve inquiries or complaints at first point of contact when possible.
• Maintain records of customer interactions in CRM/ERP.
• Coordinate with departments to prepare and ship orders.

Skills

Safety and Security

Problem Solving

Technical Skills

Customer Service

Interpersonal

Oral Communication

Team Work

Written Communication

Leadership

Quality Management

Business Acumen

Cost Consciousness

Diversity

Adaptability

Attendance/Punctuality

Dependability

Initiative

Innovation

Judgment

Motivation

Planning/Organizing

Professionalism

Quality

Quantity

Education

High school diploma or GED

Tools

CRM software

ERP software

Spreadsheet software

Word Processing Software

Job description

Barnhardt Manufacturing Company is seeking a Customer Service Representative Foam – Mt. Airy, NC to provide professional support handling product inquiries, orders, and complaints.

The role emphasizes accurate data entry, order verification, and resolving customer issues promptly within established processes. Required is a high school diploma or GED with 1+ year in customer service or order entry; familiarity with CRM/ERP systems is preferred, enabling efficient cross-department coordination in