Customer Care & Order Orchestrator (Onsite)

TAPP Workforce Solutions Inc.; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

TAPP Workforce Solutions Inc. in Chicago is seeking an Order Entry & Customer Service Representative to own the full order journey— from initial email to final shipment. You’ll be the central contact for customers, with cross-functional collaboration across sales, production, and shipping.

This on-site role emphasizes accuracy, initiative, and the chance to grow as you build expertise across the order lifecycle. A high school diploma is required, and an Associate’s degree is a plus.

Qualifications

• 2–5 years of customer service or order entry experience.
• Strong communication and attention to detail.
• Proficient in Microsoft Excel, Outlook, and Word.
• Comfort working in an ERP system.

Responsibilities

• Serve as the main point of contact for customer inquiries by phone and email, keeping communication timely and professional.
• Accurately enter and manage customer orders in the ERP system, from pricing and quantities to shipping instructions and delivery dates.
• Coordinate with sales, production, and shipping to keep delivery commitments on track and proactively communicate any changes.
• Maintain clean, accurate customer records and support the broader team with documentation and reporting.

Skills

Customer service experience

ERP system proficiency

Microsoft Excel

Strong communication

Attention to detail

Education

High school diploma or equivalent

Associate’s degree (a plus)

Tools

ERP system

Job description

TAPP Workforce Solutions Inc. in Chicago is seeking an Order Entry & Customer Service Representative to own the full order journey— from initial email to final shipment. You’ll be the central contact for customers, with cross-functional collaboration across sales, production, and shipping.

This on-site role emphasizes accuracy, initiative, and the chance to grow as you build expertise across the order lifecycle. A high school diploma is required, and an Associate’s degree is a plus.