Customer Order Specialist Onsite / Offsite

Handal's Auto Repair; Durham (NC); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Handal's Auto Repair seeks a detail-oriented Customer Order Specialist to manage orders from initial request through completion. You will communicate with customers, enter and process orders, and coordinate with internal teams to ensure timely, accurate fulfillment.

The role can be performed on-site or off-site depending on business needs, with a focus on exceptional customer service and data accuracy across order-entry systems and CRM tools.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service or order processing is a plus.
• Excellent attention to detail and accuracy.
• Clear written and verbal communication.
• Strong organizational and time-management abilities.
• Proficient with computers, email, spreadsheets, order-entry systems, and CRM software.
• Ability to manage multiple orders in a fast-paced environment.
• Able to work independently and as part of a team.
• Reliable internet connection and workspace for off-site work.

Responsibilities

• Receive, review, and process customer orders via phone, email, online systems, or other channels.
• Enter customer orders accurately into company systems.
• Verify product, service, pricing, quantity, shipping, and customer information.
• Respond to customer questions regarding orders, availability, delivery, and status.
• Monitor orders and provide timely updates to customers.
• Coordinate with sales, operations, inventory, shipping, and other departments.
• Identify and resolve order discrepancies, delays, or missing information.
• Process order changes, cancellations, returns, per company policies.
• Maintain accurate order records and customer information.
• Follow up on pending or incomplete orders.
• Communicate estimated delivery or service completion dates.
• Escalate complex issues to the appropriate supervisor or department.
• Maintain confidentiality of customer and company information.
• Assist with reports, data entry, and other administrative tasks.
• Provide professional and courteous service throughout the order process.

Skills

Attention to detail

Communication skills

Organizational skills

Time management

Problem solving

Independence

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Order-entry systems

Spreadsheets

Email

Job description

Job Overview

We are seeking a detail-oriented and customer-focused Customer Order Specialist to manage customer orders from initial request through completion. This role involves communicating with customers, entering and processing orders, coordinating with internal teams, and ensuring orders are accurate and handled in a timely manner. The position may be performed on-site or off-site, depending on business needs.

Responsibilities

• Receive, review, and process customer orders through phone, email, online systems, or other channels.
• Enter customer orders accurately into company systems.
• Verify product, service, pricing, quantity, shipping, and customer information.
• Respond to customer questions regarding orders, availability, delivery, and status.
• Monitor orders and provide customers with timely updates.
• Coordinate with sales, operations, inventory, shipping, and other departments to ensure orders are completed correctly.
• Identify and resolve order discrepancies, delays, or missing information.
• Process order changes, cancellations, returns, and related customer requests according to company policies.
• Maintain accurate order records, customer information, and transaction documentation.
• Follow up on pending or incomplete orders.
• Communicate with customers regarding estimated delivery or service completion dates.
• Escalate complex order issues to the appropriate supervisor or department.
• Maintain confidentiality of customer and company information.
• Assist with reports, data entry, and other administrative tasks as needed.
• Provide professional and courteous customer service throughout the order process.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in customer service, order processing, sales support, administration, or a related field is a plus.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Comfortable using computers, email, spreadsheets, order-entry systems, and CRM software.
• Ability to manage multiple orders and priorities in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Reliable internet connection and suitable workspace required for off-site work.