Customer Success & Order Support Specialist

Stauffer Glove and Safety; Red Hill (Montgomery County); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Stauffer Glove and Safety is seeking a Customer Service Representative to manage daily customer service activities, process orders, and resolve issues. The role includes assisting customers via phone and live chat, handling RMAs and credits, and coordinating with Purchasing and Sales teams to ensure timely order fulfillment.

The position is full-time and based in Red Hill, PA, with standard hours Monday through Friday, 8:00 a.m. to 5:00 p.m.

Qualifications

• High School Diploma required.
• 2+ years in customer service or order-entry roles preferred.
• Experience in high-volume order processing advantageous.

Responsabilités

• Provide daily dedicated account service and support for existing and new customers.
• Process all order entry tasks and meet shipping cutoff times.
• Communicate with customers to resolve order errors or missing information.
• Follow up with Purchasing on backorders and status of orders.
• Handle RMAs, credits, rebills, and reshipments.
• Collaborate with Sales team to manage accounts and quotes.

Connaissances

Customer service

Order entry

Microsoft Office

Formation

High School Diploma

Outils

Microsoft Office

Description du poste

Stauffer Glove and Safety is seeking a Customer Service Representative to manage daily customer service activities, process orders, and resolve issues. The role includes assisting customers via phone and live chat, handling RMAs and credits, and coordinating with Purchasing and Sales teams to ensure timely order fulfillment.

The position is full-time and based in Red Hill, PA, with standard hours Monday through Friday, 8:00 a.m. to 5:00 p.m.