Customer Care & Order Fulfillment Specialist

Corona Cigar Company; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Corona Cigar Co. in Orlando, FL is seeking a friendly, dependable customer-service professional to handle phone-based support, orders, and inquiries. This role emphasizes building relationships and delivering exceptional experiences to every guest.

You will learn cigar knowledge, process orders, resolve issues across phone, email, and live chat, and thrive in a fast-paced environment while upholding Corona Cigar Co.'s standards and values.

Qualifications

• Experience in phone-based customer service, retail sales, customer support, or order processing preferred.
• Strong communication and listening skills; ability to learn quickly in a fast-paced environment.
• Willingness to learn cigar knowledge and product details to assist customers.

Responsibilities

• Handle inbound calls and deliver exceptional customer service.
• Place phone orders and assist customers with product selection.
• Make outbound calls to maintain customer relationships and address needs.
• Process refunds, exchanges, and order adjustments promptly.
• Communicate across phone, email, live chat, and other channels.
• Identify customer needs and resolve issues.
• Accurately process customer orders and verify details.
• Support shipping and receiving tasks as needed.

Skills

Phone communication

Customer-service

Problem solving

Attention to detail

Multitasking

Team player

Job description

Corona Cigar Co. in Orlando, FL is seeking a friendly, dependable customer-service professional to handle phone-based support, orders, and inquiries. This role emphasizes building relationships and delivering exceptional experiences to every guest.

You will learn cigar knowledge, process orders, resolve issues across phone, email, and live chat, and thrive in a fast-paced environment while upholding Corona Cigar Co.'s standards and values.