Customer Care Ops & Reporting Specialist — Stock Options

Otter Tail Corporation; Fergus Falls (MN); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Competitive wages

Incentives

ESOP

Job summary

Otter Tail Corporation is seeking a Customer Care Business Support Specialist I in Fergus Falls, MN. The role provides essential administrative, reporting, and program support to Customer Care and related areas.

You will coordinate day-to-day activities, maintain information accuracy, support customer programs, and contribute to cross-functional initiatives. Ideal candidates are organized, detail-oriented, and able to balance multiple priorities.

Qualifications

• Two-year business degree or equivalent combination of education and relevant work experience.
• Proficiency in Microsoft Office applications, including Teams, Word, Excel, and PowerPoint.
• Experience with Smartsheet, Cayenta, CIS, or a related customer information system is preferred.
• Strong organizational, prioritization, and project coordination skills.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Provide administrative and operational support to Customer Care, Customer Experience, Sales, Training, and other assigned business areas.
• Coordinate meetings, schedules, communications, documentation, and related logistics.
• Assist with customer programs, including application processing, account reviews, documentation, and record retention.
• Prepare and maintain reports, dashboards, metrics, regulatory filings, and other business information.
• Collect, review, organize, and verify data to support accurate and timely reporting.
• Assist with customer rebates, tax exemptions, franchise agreements, invoices, purchasing, expense reports, and P-card activities.
• Provide administrative assistance for state regulatory reports and filings, including report preparation, formatting, and review.
• Support event logistics for tradeshows, workshops, display booths, and memberships.
• Maintain internal communications and web content, subject to appropriate review and approval.
• Administer and maintain assigned Smartsheet workspaces, reports, and business processes.
• Assist with system access requests and documentation.
• Provide backup support for other administrative assignments and the General Office switchboard as needed.
• Participate in departmental projects, process improvements, and cross-functional initiatives.

Skills

MS Office

Organization

Communication

Multitasking

Data reporting

Education

Two-year business degree or equivalent

Tools

Smartsheet

Cayenta

CIS

Job description

Otter Tail Corporation is seeking a Customer Care Business Support Specialist I in Fergus Falls, MN. The role provides essential administrative, reporting, and program support to Customer Care and related areas.

You will coordinate day-to-day activities, maintain information accuracy, support customer programs, and contribute to cross-functional initiatives. Ideal candidates are organized, detail-oriented, and able to balance multiple priorities.