Customer Support Specialist - OATS

IFG International Financial Group Ltd; Fargo (ND); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Support Specialist to join their dynamic team. This role involves providing essential support for compliance tools and assisting users with inquiries and troubleshooting. You will have the opportunity to work independently while collaborating with peers across global time zones. The position offers a strong potential for extension beyond its initial contract duration. If you are detail-oriented, possess strong analytical skills, and are eager to contribute to a supportive environment, this is the perfect opportunity for you.

Qualifications

• Experience in technical support managing high ticket volumes.
• Strong analytical skills and attention to detail required.

Responsibilities

• Respond to compliance tool support inquiries and policy-related questions.
• Onboard new users and troubleshoot issues as they arise.

Skills

Technical Support

Analytical Skills

Problem-Solving

Effective Communication

Independent Work

Education

Associate's Degree in Business or related field

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Pay Rate: $0 Location: Fargo ND Job Type: Contract Title: Customer Support Specialist - OATS
Location: Fargo, ND - open to U.S Remote
Duration: ASAP - June 30th 2023 - Strong potential for extension

Scope of this role:

• Respond to compliance tool basic service support inquiries
• Respond to policy-related and program-specific inquiries
• Triage help-related inquiries to redirect to appropriate teams
• Follow workflow to grant tool access
• Follow workflow to grant PowerBI access
• UAT Testing for new feature releases (on a monthly basis)
• Onboard new users into the compliance tool
• Assigning out any new tickets and tagging
• Troubleshoot and provide ideas on issues discovered

Qualifications:

• Knowledge of Microsoft Dynamics CRM is preferred, but not required
• Ability to troubleshoot and escalate as needed
• Must be an independent worker, as working with peers from global time zones
• Technical Support experience, with experience managing high volume of tickets
• Prefer minimum associates degree in Business or related field
• Knowledge of Microsoft Office Suite - Outlook, Word, PowerPoint, OneNote, Excel, Visio
• Strong analytical and problem-solving skills
• High attention to detail
• Must be able to communicate effectively through written and verbal communication in a professional manner
• Ensure adherence to custom business policies and procedures

Hours: CST

• 8-5, with rotating one week 10-7 (about every 1.5 months)
• Lunches need to be taken around meetings

For consideration, please send your resume to [e-mail] with "Customer Support Specialist- OATS" in the subject line.

If you have any questions, please contact us: