Customer Care Business Support Specialist I

Otter Tail Power Company; Fergus Falls (MN); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Competitive wage and benefits

Incentive plans

Employee Stock Ownership options

Retirement Savings Fund with employer

Health, disability and life insurance

Training and development opportunities

Career development programs

Mental health support and paid leave

Job summary

Otter Tail Power Company in Fergus Falls, MN seeks a Customer Care Business Support Specialist I to provide essential administrative and reporting support across Customer Care and related areas.

You will coordinate day-to-day activities, maintain accurate information, support customer programs, and contribute to cross-functional projects. Ideal for organized, detail-oriented, and adaptable individuals balancing multiple priorities.

Qualifications

• Two-year degree or equivalent experience.
• Proficiency with MS Office suite (Teams, Word, Excel, PowerPoint).
• Experience with Smartsheet, Cayenta, CIS or similar systems.
• Strong organizational, prioritization and project coordination skills.
• Excellent written and verbal communication.

Responsibilities

• Provide administrative and operational support to Customer Care and related areas.
• Coordinate meetings, schedules, communications, documentation, and related logistics.
• Assist with customer programs, including application processing, account reviews, documentation, and record retention.
• Prepare and maintain reports, dashboards, metrics, regulatory filings, and other business information.
• Collect, review, organize, and verify data to support accurate reporting.
• Assist with customer rebates, tax exemptions, franchise agreements, invoices, purchasing, expense reports, and P-card activities.
• Provide administrative assistance for state regulatory commission reports and filings.
• Support event logistics for tradeshows, workshops, display booths, and memberships.
• Maintain internal communications and web content, subject to appropriate review and approval.
• Administer and maintain assigned Smartsheet workspaces, reports, and business processes.
• Assist with system access requests and documentation.
• Provide backup support for other administrative assignments and the General Office switchboard as needed.
• Participate in departmental projects, process improvements, and cross-functional initiatives.

Skills

Two-year degree

MS Office

Smartsheet

Cayenta

CIS

Organizational skills

Multitasking

Communication

Attention to detail

Confidentiality

Adaptability

Policy compliance

Education

Two-year business degree

Tools

Smartsheet

Cayenta

CIS

Job description

Customer Care Business Support Specialist I

Job Category: Administrative

Requisition Number: CUSTO007279

• Posted : October 16, 2026
• Full-Time

Locations

Showing 1 location

OTP Fergus Falls CSC
Fergus Falls, MN 56538, USA

Description

Customer Care Business Support Specialist I

Location: Fergus Falls

Salary grade 7

Join our team as a Business Support Specialist I and provide essential administrative, reporting, and program support to Customer Care, Customer Experience, and other business areas. In this role, you will coordinate day-to-day activities, maintain accurate information, support customer programs, and contribute to cross-functional projects and initiatives. This position is ideal for someone who is organized, detail-oriented, adaptable, and comfortable balancing multiple priorities.

This position reports to Supervisor Customer Care Support.

Key Responsibilities

• Provide administrative and operational support to Customer Care, Customer Experience, Sales, Training, and other assigned business areas.
• Coordinate meetings, schedules, communications, documentation, and related logistics.
• Assist with customer programs, including application processing, account reviews, documentation, and record retention.
• Prepare and maintain reports, dashboards, metrics, regulatory filings, and other business information.
• Collect, review, organize, and verify data to support accurate and timely reporting.
• Assist with customer rebates, tax exemptions, franchise agreements, invoices, purchasing, expense reports, and P-card activities.
• Provide administrative assistance for state regulatory commission reports and filings, including report preparation, formatting, and review.
• Support event logistics for tradeshows, workshops, display booths, and memberships.
• Maintain internal communications and web content, subject to appropriate review and approval.
• Administer and maintain assigned Smartsheet workspaces, reports, and business processes.
• Assist with system access requests and documentation.
• Provide backup support for other administrative assignments and the General Office switchboard as needed.
• Participate in departmental projects, process improvements, and cross-functional initiatives.

Qualifications

• Two-year business degree or equivalent combination of education and relevant work experience.
• Proficiency in Microsoft Office applications, including Teams, Word, Excel, and PowerPoint.
• Experience with Smartsheet, Cayenta, CIS, or a related customer information system is preferred.
• Strong organizational, prioritization, and project coordination skills.
• Ability to manage multiple assignments, deadlines, reporting requirements, and administrative processes.
• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to producing accurate work.
• Ability to collect, review, organize, and report information effectively.
• Sound judgment and the ability to maintain confidentiality.
• Adaptability and comfort working across multiple systems, processes, and business areas.
• Ability to follow established policies and guidelines while selecting an appropriate course of action when situations are uncertain.

What We Offer

We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals.

• Competitive wage & benefit package.
• The expected offer for base compensation for this role is $54,000 - $72,000 annually. The actual compensation within the compensation range will vary based on factors relevant to the position.
• Incentive plans
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health, disability and life insurance plan options
• Our employees are provided training and development opportunities each year, including education reimbursement. This includes safety – one of our values and key to our success – technical, compliance and developmental training.
• Career development is critical to our long‑term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more!
• Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they’re working.

This role is not eligible for visa sponsorship at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.