Customer Care & Operations Manager

Amy Gaal - State Farm Agent; Independence Township (OH); Sur place; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Bonus based on performance

Paid time off

Résumé du poste

Amy Gaal - State Farm Agent in Independence, OH is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. The role focuses on communication, organization, and coordination of customer interactions within a local community-focused agency.

Ideal candidates will bring strong customer service experience, ability to manage multiple priorities, and eligibility to obtain state insurance licenses, supporting seamless policy updates and

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Connaissances

Communication

Organization

Attention to detail

Customer service

Office management

Administrative support

Insurance licenses

Description du poste

Amy Gaal - State Farm Agent in Independence, OH is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. The role focuses on communication, organization, and coordination of customer interactions within a local community-focused agency.

Ideal candidates will bring strong customer service experience, ability to manage multiple priorities, and eligibility to obtain state insurance licenses, supporting seamless policy updates and