Customer Care Manager - Growth, Impact & Leadership

Nick Cone - State Farm Agent; Pickerington (OH); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Bonus based on performance

Opportunity for advancement

Zusammenfassung

Nick Cone State Farm in Pickerington, OH is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordinating customer interactions to deliver outstanding service.

You will help manage inquiries, billing and policy reviews while supporting community outreach and building strong client relationships within the agency.

Qualifikationen

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Kenntnisse

Excellent communication

Organizational skills

Attention to detail

Multi-tasking

Customer service experience

Ausbildung

State insurance licensing eligibility

Jobbeschreibung

Nick Cone State Farm in Pickerington, OH is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role emphasizes communication, organization, and coordinating customer interactions to deliver outstanding service.

You will help manage inquiries, billing and policy reviews while supporting community outreach and building strong client relationships within the agency.