Customer Care Manager - State Farm Agent Team Member

Amy Gaal - State Farm Agent; Independence Township (OH); In loco; USD 48.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Bonus based on performance

Paid time off

Descrizione del lavoro

Amy Gaal - State Farm Agent in Independence, OH is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. The role focuses on communication, organization, and coordination of customer interactions within a local community-focused agency.

Ideal candidates will bring strong customer service experience, ability to manage multiple priorities, and eligibility to obtain state insurance licenses, supporting seamless policy updates and

Competenze

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Conoscenze

Communication

Organization

Attention to detail

Customer service

Office management

Administrative support

Insurance licenses

Descrizione del lavoro

Benefits:

• 401(k) matching
• Bonus based on performance
• Paid time off

You May Be a Great Fit as a Customer Care Manager at Amy Gaal - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

Independence, OH 44131

At Amy Gaal - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.