Customer Care & Operations Manager

Janet Coates - State Farm Agent; Grosse Pointe Woods (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

401(k) matching

Bonus based on performance

Job summary

Janet Coates State Farm is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience at our Grosse Pointe Woods, MI office.

The role focuses on communication, organization, and coordinating customer interactions, with opportunities for advancement and a customer-focused team culture. Join us to help clients protect what matters and grow your career in a trusted agency.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organization

Attention to detail

Customer service experience

Licensing eligibility

Job description

Janet Coates State Farm is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience at our Grosse Pointe Woods, MI office.

The role focuses on communication, organization, and coordinating customer interactions, with opportunities for advancement and a customer-focused team culture. Join us to help clients protect what matters and grow your career in a trusted agency.