Customer Care Manager — Lead Service & Growth

Michael Church - State Farm Insurance Agent; East Lansing (MI); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Zusammenfassung

Michael Church - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience in East Lansing, MI. The role emphasizes clear communication, organized workflow, and responsive issue resolution within a local State Farm agent office.

You will handle inquiries, coordinate team tasks, review policies, and track performance metrics while supporting outreach efforts and community engagement.

Qualifikationen

• Excellent communication and organizational skills.
• Experience in customer service or administrative support.
• Ability to manage multiple priorities with attention to detail.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Kenntnisse

Excellent communication

Organizational skills

Customer service experience

Licensing eligibility

Jobbeschreibung

Michael Church - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience in East Lansing, MI. The role emphasizes clear communication, organized workflow, and responsive issue resolution within a local State Farm agent office.

You will handle inquiries, coordinate team tasks, review policies, and track performance metrics while supporting outreach efforts and community engagement.