Customer Care Manager - State Farm Agent Team Member East Lansing - MI

Michael Church - State Farm Insurance Agent; East Lansing (MI); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Résumé du poste

Michael Church - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience in East Lansing, MI. The role emphasizes clear communication, organized workflow, and responsive issue resolution within a local State Farm agent office.

You will handle inquiries, coordinate team tasks, review policies, and track performance metrics while supporting outreach efforts and community engagement.

Qualifications

• Excellent communication and organizational skills.
• Experience in customer service or administrative support.
• Ability to manage multiple priorities with attention to detail.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Connaissances

Excellent communication

Organizational skills

Customer service experience

Licensing eligibility

Description du poste

Customer Care Manager - State Farm Agent Team Member

Full Time in East Lansing - MI

• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance

You May Be a Great Fit as a Customer Care Manager at Michael Church - State Farm Agent if

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.


• You genuinely care about your community and want to make a positive impact on the people around you.


• You’re a natural relationship-builder who earns confidence quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently providing options.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address East Lansing, MI 48823

At Michael Church - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.


• Coordinate team communication to maintain efficient workflows.


• Assist with account updates, billing inquiries, and policy reviews.


• Track service metrics and report progress to the agent.


• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.


• Strong attention to detail with the ability to manage multiple priorities.


• Prior experience in customer service, office management, or administrative support preferred.


• Must be able to obtain applicable state insurance licenses.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.