Community Care Manager — Growth, Support & Impact

Janet Coates - State Farm Agent; Grosse Pointe Woods (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Bonus based on performance

Training & development

Opportunity for advancement

Job summary

Janet Coates State Farm Agency in Grosse Pointe Woods, MI is seeking a Customer Care Manager to oversee daily service activities, manage inquiries, and coordinate team communication. The successful candidate will assist with policy reviews, handle billing questions, and support community outreach efforts.

The role offers full-time employment in Michigan with compensation of $35,000.00 - $45,000.00 per year, plus benefits and opportunities for advancement.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organizational skills

Customer service experience

Office management experience

Insurance licenses

Job description

Janet Coates State Farm Agency in Grosse Pointe Woods, MI is seeking a Customer Care Manager to oversee daily service activities, manage inquiries, and coordinate team communication. The successful candidate will assist with policy reviews, handle billing questions, and support community outreach efforts.

The role offers full-time employment in Michigan with compensation of $35,000.00 - $45,000.00 per year, plus benefits and opportunities for advancement.