Customer Care Manager - State Farm Agent Team Member

Janet Coates - State Farm Agent; Grosse Pointe Woods (MI); Vor Ort; USD 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Paid time off

Bonus based on performance

Training & development

Opportunity for advancement

Zusammenfassung

Janet Coates State Farm Agency in Grosse Pointe Woods, MI is seeking a Customer Care Manager to oversee daily service activities, manage inquiries, and coordinate team communication. The successful candidate will assist with policy reviews, handle billing questions, and support community outreach efforts.

The role offers full-time employment in Michigan with compensation of $35,000.00 - $45,000.00 per year, plus benefits and opportunities for advancement.

Qualifikationen

• Excellent communication and organizational skills.
• Strong attention to detail with ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Kenntnisse

Communication skills

Organizational skills

Customer service experience

Office management experience

Insurance licenses

Jobbeschreibung

Customer Care Manager - State Farm Agent Team Member

Compensation $35,000.00 - $45,000.00 per year

Full Time in Grosse Pointe Woods - MI

Location Address 20943 Mack Ave, Grosse Pointe Woods, MI

Benefits

• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance
• Training & development

You May Be a Great Fit as a Customer Care Manager at Janet Coates State Farm if

• You're the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You're a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

At Janet Coates State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none