Customer Care & Office Support Specialist

The Home Depot; Pomona (CA); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team in Pomona, CA. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

Responsibilities include providing accurate order and delivery information, handling phone calls and emails, and following up on deliveries to ensure excellent service.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Excellent organizational skills for multi-tasking.
• MS Office proficiency; ERP systems helpful.
• Knowledge of Temco Logistics’ services is a plus.
• Ability to thrive in a fast-paced, customer-driven environment.

Responsabilités

• Provide accurate information on orders, delivery status, and product details.
• Answer calls and respond to emails promptly.
• Follow up on deliveries to ensure customer satisfaction.
• Resolve issues and escalate when necessary.
• Monitor delivery schedules and provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services.
• Track office supply inventory and place orders as needed.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with colleagues to ensure seamless service.

Connaissances

Customer service

Communication

Problem solving

Organization

Multitasking

Formation

High school diploma

Outils

MS Office

ERP systems

Description du poste

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team in Pomona, CA. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

Responsibilities include providing accurate order and delivery information, handling phone calls and emails, and following up on deliveries to ensure excellent service.