Customer Service Representative - State Farm Agent Team Member

Renamacdonald; Fairfield (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

State Farm Agency in Fairfield, CA is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, and support policyholders. You will contribute to the agency’s growth through accurate records and proactive teamwork.

Responsibilities include processing policy changes, assisting with updates, handling claims, and maintaining detailed customer interaction records with guidance from a supportive, growth‑oriented team.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service experience

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k)
• Health insurance
• Paid time off

ROLE DESCRIPTION:

As an account manager with a State Farm Insurance Agency you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $25.00 - $35.00 per hour

Looking for the skills and confidence to run a business in the future?

Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Fairfield, CA.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, and Golden Triangle

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none