Customer Care Manager - State Farm Agent Team Member

State Farm; Reading (Berks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Job summary

Drew Miller State Farm in Reading, PA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will lead a team, coordinate inquiries, and support policy updates and billing questions.

The role emphasizes clear communication, strong organization, and proactive outreach to the community. If you’re passionate about helping people and growing your career with a trusted local insurer, apply today.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual English/Spanish.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Customer service

Communication

Leadership

Organization

Bilingual

Job description

Benefits:

• 401(k)


• 401(k) matching


• Bonus based on performance


• Company parties


• Competitive salary


• Employee discounts


• Free food & snacks


• Opportunity for advancement


• Paid time off


• Parental leave


• Training & development


• Wellness resources

You May Be a Great Fit as a Customer Care Manager at Drew Miller State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.


• You genuinely care about your community and want to make a positive impact on the people around you.


• You’re a natural relationship-builder who earns confidence quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently providing options.


• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 225 Warren St Bypass, Reading, PA 19601

At Drew Miller State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.


• Coordinate team communication to maintain efficient workflows.


• Assist with account updates, billing inquiries, and policy reviews.


• Track service metrics and report progress to the agent.


• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.


• Strong attention to detail with the ability to manage multiple priorities.


• Prior experience in customer service, office management, or administrative support preferred.


• Must be able to obtain applicable state insurance licenses.


• Bilingual (English/Spanish)