Bilingual Customer Care Manager — Community Impact

State Farm; Reading (Berks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Job summary

Drew Miller State Farm in Reading, PA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will lead a team, coordinate inquiries, and support policy updates and billing questions.

The role emphasizes clear communication, strong organization, and proactive outreach to the community. If you’re passionate about helping people and growing your career with a trusted local insurer, apply today.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual English/Spanish.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Customer service

Communication

Leadership

Organization

Bilingual

Job description

Drew Miller State Farm in Reading, PA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will lead a team, coordinate inquiries, and support policy updates and billing questions.

The role emphasizes clear communication, strong organization, and proactive outreach to the community. If you’re passionate about helping people and growing your career with a trusted local insurer, apply today.