Customer Care Manager - State Farm Agent Team Member

Camilo Arbelaez - State Farm Agent; Plantation (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Stipend

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Camilo Arbelaez - State Farm Agent in Plantation, FL is hiring a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. The role focuses on communication, organization, and coordinating customer interactions to support the agent and community.

The candidate will handle inquiries, update accounts, and assist with billing and policy reviews, while tracking metrics and supporting outreach efforts in the local community.

Qualifications

• Strong communication and organizational abilities are required.
• Candidates should have detail-orientation and multitasking capability.
• Experience in customer service, office management or admin support is preferred.
• Ability to obtain state insurance licenses is required.

Responsibilities

• Manage daily customer inquiries and service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Multi-tasking

Customer service experience

Job description

Benefits:

• Health Stipend
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Care Manager at Camilo Arbelaez - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

8320 W Sunrise Blvd Suite 107 Plantation, FL 33322

At Camilo Arbelaez - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day‑to‑day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.