Customer Care Manager—Calm, Compassionate Community Leader

Drew Miller - State Farm Agent; Reading (Berks County); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company events

Competitive salary

Employee discounts

Free snacks

Career advancement

PTO

Parental leave

Training & development

Wellness resources

Job summary

Drew Miller State Farm is seeking a Customer Care Manager in Reading, PA to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes clear communication, organized workflows, and proactive problem-solving within a community-focused office.

You will manage inquiries, coordinate team activities, and support policy reviews while maintaining strong customer relationships and delivering compassionate service on high-pressure days.

Qualifications

• Excellent communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Prior experience in customer service, office management, or administrative support preferred.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Multitasking

Active listening

Empathy under pressure

Education

Insurance licenses (state)

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources

You May Be a Great Fit as a Customer Care Manager at Drew Miller State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 225 Warren St Bypass, Reading, PA 19601

At Drew Miller State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Bilingual (English/Spanish)