Customer Care Manager - State Farm Agent Team Member

State Farm; Laredo (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k)

401(k) matching

Competitive salary

Descripción de la vacante

Kike Trevino State Farm in Laredo, TX is hiring a Customer Care Manager to oversee daily service operations and deliver a positive client experience. You will coordinate inquiries, support policy updates, and keep colleagues aligned to provide clear options and compassionate guidance.

Ideal candidates are strong communicators with excellent organization skills, experience in customer service or office management, and the ability to obtain state insurance licenses.

Formación

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience in customer service or office management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress.
• Support community engagement and customer outreach initiatives.

Conocimientos

Communication skills

Organization

Customer service

Office management

Administrative support

Insurance license

Descripción del empleo

Benefits:

• Paid time off
• 401(k)
• 401(k) matching
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Kike Trevino State Farm if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

517 Shiloh Dr Ste 4, Laredo TX

At Kike Trevino State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.