Customer Care Manager: Service Ops & Community Impact

State Farm; Laredo (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Competitive salary

Job summary

Kike Trevino State Farm in Laredo, TX is hiring a Customer Care Manager to oversee daily service operations and deliver a positive client experience. You will coordinate inquiries, support policy updates, and keep colleagues aligned to provide clear options and compassionate guidance.

Ideal candidates are strong communicators with excellent organization skills, experience in customer service or office management, and the ability to obtain state insurance licenses.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience in customer service or office management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organization

Customer service

Office management

Administrative support

Insurance license

Job description

Kike Trevino State Farm in Laredo, TX is hiring a Customer Care Manager to oversee daily service operations and deliver a positive client experience. You will coordinate inquiries, support policy updates, and keep colleagues aligned to provide clear options and compassionate guidance.

Ideal candidates are strong communicators with excellent organization skills, experience in customer service or office management, and the ability to obtain state insurance licenses.