Customer Service Representative - State Farm Agent Team Member

Kike Trevino - State Farm Agent; Laredo (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Flexible schedule

Paid time off

Training & development

Advancement opportunities

Job summary

Kike Trevino - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for insurance customers in Texas. You will respond to inquiries, explain policy details, and help clients with changes while coordinating with the agency team to ensure accuracy and timeliness.

The role offers growth opportunities for driven individuals with a customer-focused mindset and a desire to advance within the agency.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Ability to work in a fast-paced environment.
• Sales-minded candidates encouraged.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kike Trevino - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.