Customer Care Manager - State Farm Agent Team Member

Jerry Lucente - State Farm Agent; Homer Glen (IL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Job summary

Jerry Lucente - State Farm Agent in Homer Glen, IL is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers.

You will coordinate team communication, manage inquiries, assist with policy reviews and billing, and support community outreach while maintaining high service standards and a compassionate, responsive approach. This role emphasizes clear communication and proactive problem solving to protect what matters most for clients.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Customer service

Team coordination

Job description

Benefits

• Opportunity for advancement


• Training & development


• Vision insurance


• Bonus based on performance


• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Jerry Lucente State Farm

• You're the person people call first when life goes sideways - calm, steady, and ready to help.


• You genuinely care about your community and want to make a positive impact on the people around you.


• You're a natural relationship-builder who earns confidence quickly and keeps it.


• You listen first, then guide, making customers feel understood while confidently providing options.


• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Homer Glen, Orland Park

At Jerry Lucente - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.


• Coordinate team communication to maintain efficient workflows.


• Assist with account updates, billing inquiries, and policy reviews.


• Track service metrics and report progress to the agent.


• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.


• Strong attention to detail with the ability to manage multiple priorities.


• Prior experience in customer service, office management, or administrative support preferred.


• Must be able to obtain applicable state insurance licenses.